Refund Policy

Free trial

Every plan begins with a 14-day free trial. You are not charged during the trial. If you cancel before it ends, no payment is taken and there is nothing to refund.

Monthly subscriptions

Plans are billed monthly in advance in US dollars. You can cancel at any time from the Billing screen in your dashboard. Cancelling stops future charges — your plan stays active until the end of the period you have already paid for, and you keep full access until then.

14-day money-back guarantee on your first paid month

If NoShow Rescue is not right for you, contact us within 14 days of your first paid invoice and we will refund that invoice in full. No forms and no conditions about how much you used it.

Refunds after the first month

Subsequent monthly payments are generally non-refundable, because you have had access to the Service for the period billed. We will still issue a refund or credit where:

• You were charged after cancelling.
• You were charged twice for the same period.
• A fault on our side made the Service substantially unusable for a significant part of the billing period.
• A charge was made without authorization.

Plan changes

Upgrades and downgrades are handled through the Stripe customer portal. Stripe prorates the difference automatically, so you are only charged for what you use on each plan.

How to request a refund

Email support@noshowrescue.com from the address on your account with your business name and the invoice date. We respond within one business day. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before raising a chargeback with your bank. We can almost always resolve a billing problem faster directly, and a chargeback suspends the account while the dispute is open.

Questions

Anything unclear? Write to support@noshowrescue.com and we will explain exactly how your billing stands.