CSV import
Bring your existing appointments and customers in from any system with a validated, previewable CSV import.
Features
Everything you need to refill an empty slot
NoShow Rescue does one job properly: it turns cancelled appointments back into revenue. Here is exactly how each part works.
Cancellation Recovery
Every cancellation becomes a refill opportunity
The moment an appointment is cancelled or marked as a no-show, NoShow Rescue records the revenue at risk and opens a recovery opportunity. You see the value of the slot, how long you have before it starts, which staff member is free, and how many waitlist customers are a genuine match.
- Automatic opportunity creation on cancellation and no-show
- Countdown to the appointment so you know how much time is left
- Revenue at risk recorded in a deduplicated ledger
- Automatic or manual recovery mode, per business
Smart Waitlist
The customers who actually want an earlier slot
A waitlist is only useful if you can tell instantly who fits. Each entry records the services a customer wants, the days and times that work, their preferred staff member, how much notice they need and the most they will spend.
- Service, day, time and staff preferences
- Earliest and latest acceptable dates
- Minimum notice so you never offer a slot they cannot reach
- Maximum appointment value per customer
Refill Campaigns
Ranked offers, not a blast to everyone
Candidates are scored out of 100 on a deterministic set of factors — service match, day, time, staff, notice, past response rate and engagement. Offers go out best-match first and stop the moment somebody accepts, so you never double-book and never annoy your list.
- Explainable score with the reasons shown next to every candidate
- Contact limit per recovery that you control
- Simulated messaging inbox works with no provider credentials
- Twilio SMS and transactional email adapters ready to switch on
Appointment Reminders
Prevent the no-show before it happens
Reminder and confirmation templates go out ahead of the appointment. Unconfirmed, high-value and close-in appointments are surfaced as at-risk so you can nudge them.
- Configurable reminder lead time
- Confirmation requests for unconfirmed bookings
- Estimated risk based on appointment and customer history
- Suggested actions: send a reminder, request confirmation, call
Revenue Dashboard
Numbers you can actually trust
A $180 appointment that gets cancelled records $180 at risk. Fill it and $180 is recovered. Do not fill it and $180 is lost. Never both, never twice — every figure comes from a ledger with a deterministic deduplication key.
- Lost revenue, recovered revenue, recovery rate, filled cancellations
- Append-only ledger with idempotent writes
- Revenue at risk that has not yet been resolved
- Date filters across 7, 30 and 90 days or a custom range
Customer Reactivation
Find the regulars who quietly stopped coming
Customers rarely tell you they have left. NoShow Rescue surfaces the ones who used to book regularly and have not been in for a while, sorted by lifetime value so you know who is worth a message.
- Lapsed customers ranked by lifetime value
- Days since last appointment
- Reactivation template ready to send
- One click to add them back to the waitlist
Booking Intelligence
The patterns behind your cancellations
Which day loses you the most money. Which service gets cancelled most. Your single highest-value save. The customers who reply fastest to a refill offer. Short, plain-English findings under every chart.
- Most common cancellation day
- Most cancelled service
- Highest-value recovered appointment
- Most responsive customers
And the practical parts too
Integration adapters
Square, Calendly, Fresha, Mindbody, Vagaro, Acuity and Google Calendar adapters are architected and clearly marked coming soon.
Analytics that explain themselves
Every chart carries a sentence telling you what it means for your business this month.
Built to keep your data safe
Hashed passwords, server-side authorization on every route, rate limiting, validated input and a strict content security policy.
Free to explore
See it working before you sign up
The live demo runs on a fictional salon with simulated data. Cancel an appointment and watch the recovery happen.
View Demo Dashboard