Privacy Policy

This policy explains what personal information NoShow Rescue collects, why we collect it, and what we do with it. It covers both the people who use NoShow Rescue (our customers) and the appointment customers whose details our customers store in the Service.

1. Information we collect about account holders

• Account details — name, email address and a hashed password. We never store your password in a readable form.
• Business details — business name, type, website, phone number, time zone and location, plus the appointment economics you enter during onboarding.
• Billing details — plan, subscription status and payment history. Card numbers are handled entirely by Stripe and never reach our servers.
• Usage information — application events such as recovery completions, used to operate and improve the Service.

2. Information you store about your customers

When you use NoShow Rescue you upload or enter information about your own customers: names, email addresses, phone numbers, appointment history, waitlist preferences and message history. You are the controller of that information. We process it only to provide the Service to you, and we do not sell it, rent it or use it to market to your customers.

3. How we use information

• To provide the Service, including matching, messaging and revenue reporting.
• To authenticate you and keep your account secure.
• To take payment and manage subscriptions.
• To respond to support requests.
• To detect, prevent and investigate abuse.
• To meet legal and accounting obligations.

4. Legal bases

Where the GDPR or a similar law applies, we rely on: performance of a contract (providing the Service), legitimate interests (security, product improvement, preventing abuse), and legal obligation (tax and accounting records).

5. Service providers

We share information with a small number of processors, only as needed:

• Stripe — payment processing and subscription management.
• Our hosting and database provider — running the application and storing data.
• Messaging providers you choose to connect — for example Twilio for SMS or an email provider. If you connect none, messages stay inside the Service.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

6. Retention

We keep your account data while your account is open. If you delete your account, we remove your business data within 30 days, except records we are required to keep for accounting or legal reasons. Uploaded CSV files are processed and are not retained after the import job completes.

7. Security

Passwords are hashed with bcrypt. Sessions use signed, HTTP-only cookies with the SameSite attribute set. Every request is authorized on the server. Input is validated before it reaches the database, all database access goes through an ORM with parameterized queries, and the application sends a strict Content Security Policy along with other hardening headers. Administrative actions are recorded in an audit log. IP addresses used for rate limiting are stored only as a truncated hash.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal information, and to object to certain processing. You can exercise most of these directly in your account settings, or by writing to us. If you are an appointment customer of a business that uses NoShow Rescue, contact that business first — they control your data.

9. Cookies

NoShow Rescue uses a small number of strictly necessary cookies. See our Cookie Policy for the full list.

10. International transfers

The Service is operated from the United States. If you access it from outside the US, your information will be transferred to and processed in the US.

11. Children

The Service is not directed at children under 13 and we do not knowingly collect their personal information.

12. Changes

We will post any change to this policy on this page and update the effective date. If a change is material we will tell you directly.

13. Contact

Privacy questions or requests: support@noshowrescue.com